In order to provide the best service to her clients, all Electra Engineering's product application specialist and system engineers are continuously trained locally and abroad which enabled Electra to become a key player in the distribution of all IVD products distributed across Lebanon.
As experts in the distribution of medical equipment, Electra is involved in every stage upon client selection of equipment from installation to offering continual functional and technical support.
Typically, the system engineers are on-site at the customer’s locations handling client contact, providing technical training and support, and resolving any troubleshooting issues that arise.
Application Support:
All Electra Engineering's Product Application Specialist are providing the best service to the clients:
- 24/7 application support
- Troubleshooting & assistance
- New products demonstration
- Sharing & Practicing latest supplier recommendations & updates
- New parameters introduction
- Continuous trainings (Local & Abroad)
Technical Support:
All Electra Engineering's Service engineers are providing the best service to the clients:
- 24/7 Technical support
- Periodic preventive maintenance to minimize and avoid emergencies
- Instrument Troubleshooting
- Training client technical personnel to ensure good practice