Our Culture

Mission, Vision, Values & Quality Policy


Our mission is to go the extra mile with our customers’ need by continuously providing them the latest technology of medical and industrial products with ultimate and exceptional after sales services while conducting ourselves with honesty and integrity. We dedicate ourselves to our customers, our suppliers and to one another, with one common goal in mind: To effectively distribute products and services to the healthcare community.

Our vision is to be the leading corporate organization to the healthcare industry in the market segments we serve; in distribution by delivering products & solutions and in after sales service provider by cutting edge technologies through after sales services par excellence.

We will achieve this goal through an ongoing commitment to innovation, quality and service. A balance of leadership and teamwork will serve as our foundation.

1. Commitment to People: (employees)
• Treat employees with respect and equality.
• Focus on recruiting, developing and retaining outstanding people.
• Recognize and reward achievement.
• Empower people to maximize their potential and contribution.
• Promote open and honest communication.
• Provide a safe and hygienic work environment for all employees.

2. Commitment to Customers:
• Endeavour to achieve the highest level of customer satisfaction in relation to both the products and services provided by the company.
• Demonstrating professionalism in all customer dealings and ensuring that all business actions are driven by customer needs.

3. Commitment to Shareholders:
• Improving the reputation of FMPS.
• Delivering the required return on investment.

4. Teamwork and Trust:
• Value the skills, strengths, and perspectives of a diverse team and promote cross-division teaming.
• Promote a participatory workplace that enables people to get involved in making decisions about their work that contributes towards common business objectives.

5. Excellence
• Strive to achieve the highest possible standards in day-to-day work and in the quality of the outcomes provided.
• Ethical Behavior & Integrity
• Operate the business following the highest ethical and moral standards.

6. Corporate Social Responsibility
• Demonstrate corporate social responsibility by integrating community and social values in the development of corporate business planning.

Our aim is to go beyond our customers’ needs by continuously providing them the latest technology of medical and industrial products with ultimate and exceptional services. Quality is our mission. The quality policy is our main tool in achieving it. As part of our commitment to excellence, FMPS Holding (Bioteck and Electra Engineering companies) is committed to supplying the highest quality consumer healthcare and medical products across all the company’s business areas. (Read more on next page) (can’t click on it) FMPS Holding is committed to achieving the following policy:
- Provide products that fully meet customer requirements
- Ensure all staff is fully trained and understand their role in providing quality products and good customer service
- Innovative, cost and time effective services
- Implementation of the Quality Management System conforming to ISO 9001:2008 requirements
- Continuous improvement of the Quality Management System
- Continuous evaluation of market to explore challenging areas of operation
- Compliance with regulatory/ Statutory requirements
- Mutually beneficial supplier relationship We are dedicated to improving patient health and reducing the cost of care.